Refund Policy

This policy applies to all purchases of style blueprints made through adorna.me using Razorpay or any other payment method we make available.

We offer a full refund in the following situations:

• A technical issue on our side prevents your blueprint from being generated or unlocked after successful payment.
• You were charged twice for the same blueprint due to a payment system error.
• The payment was processed but no order was created in your account.

We do not offer refunds in the following situations:

• Your blueprint has been unlocked and is viewable on your account. Once delivered, the purchase is considered final — much like any other digital good.
• You disagree with the analysis or recommendations. Style is subjective; before purchasing you can review what's included on our sample and pricing pages.
• You uploaded photos that did not meet our quality guidelines (poor lighting, heavy filters, obscured silhouette). The blueprint reflects what was visible in the input.
• You change your mind after the blueprint has been delivered.

Email refunds@adorna.me within [7] days of the transaction with:

• The email associated with your adorna account
• The Razorpay payment ID or order ID (visible on your receipt)
• A brief description of the issue

We aim to respond within two business days. Refunds, when approved, are processed via the original payment method through Razorpay.

Approved refunds are typically credited within 5–7 business days from approval, depending on your bank or card issuer. UPI refunds are usually faster.

For any refund-related question: refunds@adorna.me